FedEx: I dont know what kinda person runs this crazy c...
A FedEx customer review by GetHuman user GetHuman-243985 from October 30th, 2017
Background on GetHuman-243985's case
GetHuman: GetHuman-243985 - can you tell our other FedEx customers when your case took place?
GetHuman-243985: Yes I can. It was morning, on October 28th.
GetHuman: Did you reach out to FedEx, and if so, how?
GetHuman: And which of these common FedEx customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-243985 a list of common FedEx problems)
GetHuman-243985: "Refund a Charge" was why I was trying to call.
GetHuman-243985's review of FedEx customer service
GetHuman: So how would you sum up your experience for GetHuman's FedEx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-243985: I dont know what kinda person runs this crazy company. but he needs to come out of his fancy office and see what is going on. I WILL NEVER SHIP WITH FEDEX AGAIN. I will tell all of my buisness associates, friends and family to never use fedex again. We will be shipping with UPS from now on
GetHuman: Let's quantify your experience contacting FedEx. On a scale of 1 to 5, how easy is it go get help on a FedEx problem?
GetHuman-243985: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-243985: I'd give them a four out of five on communication.
GetHuman: And what about FedEx's ability to quickly and effectively address your problem?
GetHuman-243985: For that I would say three out of five.
GetHuman: And finally- any advice for other FedEx customers?
GetHuman-243985: Call them early in the day or late. Don't forget any personal or account information you might need for FedEx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-243985 taken from his FedEx customer service problem that occurred on October 28th, 2017.