Fifth Third Bank: A payoff for an auto loan was mailed to the wro...
A Fifth Third Bank customer review by GetHuman user GetHuman-183968 from November 20th, 2017
Background on GetHuman-183968's case
GetHuman: GetHuman-183968 - can you tell our other Fifth Third Bank customers when your case took place?
GetHuman-183968: Yup. It was late at night, on November 18th.
GetHuman: Did you reach out to Fifth Third Bank, and if so, how?
GetHuman: And which of these common Fifth Third Bank customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-183968 a list of common Fifth Third Bank problems)
GetHuman-183968: "Replacement Card" was why I was trying to call.
GetHuman-183968's review of Fifth Third Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Fifth Third Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-183968: A payoff for an auto loan was mailed to the wrong department and was lost. She advised us to place a stop payment on the check and re-issue it. She also gave me the payoff for the member. (She probably should have had confirmation to speak to me from the member- though, I wasn't going to make it any more difficult for myself.)ALso had to call back and they provided me the correct address to mail the payoff too.
GetHuman: Let's quantify your experience contacting Fifth Third Bank. On a scale of 1 to 5, how easy is it go get help on a Fifth Third Bank problem?
GetHuman-183968: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-183968: I'd give them a two out of five on communication.
GetHuman: And what about Fifth Third Bank's ability to quickly and effectively address your problem?
GetHuman-183968: For that I would say five out of five.
GetHuman: And finally- any advice for other Fifth Third Bank customers?
GetHuman-183968: Call them early in the day or late. Don't forget any personal or account information you might need for Fifth Third Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-183968 taken from his Fifth Third Bank customer service problem that occurred on November 18th, 2017.