Fifth Third Bank: They say that they are open ****, I tried to ca...
A Fifth Third Bank customer review by GetHuman user ~Disappointed customer from November 11th, 2017
Background on ~Disappointed customer's case
GetHuman: ~Disappointed customer - can you tell our other Fifth Third Bank customers when your case took place?
~Disappointed customer: Yes. It was morning, on November 6th.
GetHuman: Did you reach out to Fifth Third Bank, and if so, how?
GetHuman: And which of these common Fifth Third Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~Disappointed customer a list of common Fifth Third Bank problems)
~Disappointed customer: "Replacement Card" was why I was trying to call.
~Disappointed customer's review of Fifth Third Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Fifth Third Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Disappointed customer: They say that they are open ****, I tried to call in and it told me call center was closed. False advertisement!
GetHuman: Let's quantify your experience contacting Fifth Third Bank. On a scale of 1 to 5, how easy is it go get help on a Fifth Third Bank problem?
~Disappointed customer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Disappointed customer: I'd give them a two out of five on communication.
GetHuman: And what about Fifth Third Bank's ability to quickly and effectively address your problem?
~Disappointed customer: For that I would say three out of five.
GetHuman: And finally- any advice for other Fifth Third Bank customers?
~Disappointed customer: Call them early in the day or late. Don't forget any personal or account information you might need for Fifth Third Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Disappointed customer taken from his Fifth Third Bank customer service problem that occurred on November 6th, 2017.