Fingerhut: I received a call Saturday saying I graduated b...
A Fingerhut customer review by GetHuman user ~confused customer from November 25th, 2017
Background on ~confused customer's case
GetHuman: ~confused customer - can you tell our other Fingerhut customers when your case took place?
~confused customer: Sure. It was evening, on November 23rd.
GetHuman: Did you reach out to Fingerhut, and if so, how?
GetHuman: And which of these common Fingerhut customer issues best describes the reason you wanted to talk to them?
(Shows ~confused customer a list of common Fingerhut problems)
~confused customer: "Check Application Status" was why I was trying to call.
~confused customer's review of Fingerhut customer service
GetHuman: So how would you sum up your experience for GetHuman's Fingerhut customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~confused customer: I received a call Saturday saying I graduated but when I tried to order a product they was still saying I was on the fresh start program but I paid that off already.
GetHuman: Let's quantify your experience contacting Fingerhut. On a scale of 1 to 5, how easy is it go get help on a Fingerhut problem?
~confused customer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~confused customer: I'd give them a one out of five on communication.
GetHuman: And what about Fingerhut's ability to quickly and effectively address your problem?
~confused customer: For that I would say three out of five.
GetHuman: And finally- any advice for other Fingerhut customers?
~confused customer: Call them early in the day or late. Don't forget any personal or account information you might need for Fingerhut to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~confused customer taken from his Fingerhut customer service problem that occurred on November 23rd, 2017.