Fingerhut: You need people that understand the English*lan...
A Fingerhut customer review by GetHuman user GetHuman-40702 from November 21st, 2017
Background on GetHuman-40702's case
GetHuman: GetHuman-40702 - can you tell our other Fingerhut customers when your case took place?
GetHuman-40702: Yeah. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Fingerhut, and if so, how?
GetHuman: And which of these common Fingerhut customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-40702 a list of common Fingerhut problems)
GetHuman-40702: "Make a purchase" was why I was trying to call.
GetHuman-40702's review of Fingerhut customer service
GetHuman: So how would you sum up your experience for GetHuman's Fingerhut customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-40702: You need people that understand the English*language.*I've had three rep hang up on me*I ask for someone that can help me with the problem I'm have with my balance.*They can't help me and they can't transfer me to anyone else.**I returned merchandise in march you are charging me late fees for April.*No - **My Name is Marylin Rogers*my phone number is ***-***-**** I need someone that can help me and someone in the United States of America*I'm not giving banking information to someone over overseas.*I'm not paying late fees for April when the product was sent back in March
GetHuman: Let's quantify your experience contacting Fingerhut. On a scale of 1 to 5, how easy is it go get help on a Fingerhut problem?
GetHuman-40702: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-40702: I'd give them a two out of five on communication.
GetHuman: And what about Fingerhut's ability to quickly and effectively address your problem?
GetHuman-40702: For that I would say three out of five.
GetHuman: And finally- any advice for other Fingerhut customers?
GetHuman-40702: Call them early in the day or late. Don't forget any personal or account information you might need for Fingerhut to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-40702 taken from his Fingerhut customer service problem that occurred on November 15th, 2017.