Finnair: Special kudos to Oxsana who was helpful, intell...
A Finnair customer review by GetHuman user ~Denise Dailey from November 24th, 2017
Background on ~Denise Dailey's case
GetHuman: ~Denise Dailey - can you tell our other Finnair customers when your case took place?
~Denise Dailey: Yeah. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Finnair, and if so, how?
GetHuman: And which of these common Finnair customer issues best describes the reason you wanted to talk to them?
(Shows ~Denise Dailey a list of common Finnair problems)
~Denise Dailey: "Complaint" was why I was trying to call.
~Denise Dailey's review of Finnair customer service
GetHuman: So how would you sum up your experience for GetHuman's Finnair customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Denise Dailey: Special kudos to Oxsana who was helpful, intelligent, resourceful. I have nothing but praise for finnair since my first voyage with them in ****.
GetHuman: Let's quantify your experience contacting Finnair. On a scale of 1 to 5, how easy is it go get help on a Finnair problem?
~Denise Dailey: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Denise Dailey: I'd give them a one out of five on communication.
GetHuman: And what about Finnair's ability to quickly and effectively address your problem?
~Denise Dailey: For that I would say two out of five.
GetHuman: And finally- any advice for other Finnair customers?
~Denise Dailey: Call them early in the day or late. Don't forget any personal or account information you might need for Finnair to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Denise Dailey taken from his Finnair customer service problem that occurred on November 15th, 2017.