Finnair: They weren't exactly able to help me with my pr...

A Finnair customer review by GetHuman user ~aia4spoc from November 21st, 2017

Background on ~aia4spoc's case

GetHuman: ~aia4spoc - can you tell our other Finnair customers when your case took place?
~aia4spoc: Yes I can. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Finnair, and if so, how?
~aia4spoc: I used the 929-474-6049 number I found for on the GetHuman Finnair customer phone number page I was on: Finnair Customer Service Phone Number
GetHuman: And which of these common Finnair customer issues best describes the reason you wanted to talk to them?
(Shows ~aia4spoc a list of common Finnair problems)
~aia4spoc: "Change flight" was why I was trying to call.

~aia4spoc's review of Finnair customer service

GetHuman: So how would you sum up your experience for GetHuman's Finnair customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~aia4spoc: They weren't exactly able to help me with my problem, but the lady was very competent and clearly explained what was wrong and why they couldn't do anything about it (another airline canceled their connecting flight).
GetHuman: Let's quantify your experience contacting Finnair. On a scale of 1 to 5, how easy is it go get help on a Finnair problem?
~aia4spoc: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~aia4spoc: I'd give them a one out of five on communication.
GetHuman: And what about Finnair's ability to quickly and effectively address your problem?
~aia4spoc: For that I would say four out of five.
GetHuman: And finally- any advice for other Finnair customers?
~aia4spoc: Call them early in the day or late. Don't forget any personal or account information you might need for Finnair to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~aia4spoc taken from his Finnair customer service problem that occurred on November 19th, 2017.

Finnair

1.00 of 5 stars | 13 reviews

~aia4spoc's Finnair Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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