First Midwest Bank: They charged overdraft fees in error when my ac...
A First Midwest Bank customer review by GetHuman user ~smj from November 2nd, 2017
Background on ~smj's case
GetHuman: ~smj - can you tell our other First Midwest Bank customers when your case took place?
~smj: Yes I can. It was morning, on October 27th.
GetHuman: Did you reach out to First Midwest Bank, and if so, how?
GetHuman: And which of these common First Midwest Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~smj a list of common First Midwest Bank problems)
~smj: "Complaint" was why I was trying to call.
~smj's review of First Midwest Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's First Midwest Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~smj: They charged overdraft fees in error when my account was in a positive standing, then refs'd to waive any fees. I am closing my account and will never ever open an account with First Midwest again. I want my money back!!!
GetHuman: Let's quantify your experience contacting First Midwest Bank. On a scale of 1 to 5, how easy is it go get help on a First Midwest Bank problem?
~smj: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~smj: I'd give them a one out of five on communication.
GetHuman: And what about First Midwest Bank's ability to quickly and effectively address your problem?
~smj: For that I would say four out of five.
GetHuman: And finally- any advice for other First Midwest Bank customers?
~smj: Call them early in the day or late. Don't forget any personal or account information you might need for First Midwest Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~smj taken from his First Midwest Bank customer service problem that occurred on October 27th, 2017.
First Midwest Bank
1.33 of 5 stars | 1 reviews
~smj's First Midwest Bank Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like First Midwest Bank, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with First Midwest Bank in any way.