Apparently, the Fitbit Ultra is not a very good...

A Fitbit customer review by GetHuman user ~disapointed in CO from November 23rd, 2017

Background on ~disapointed in CO's case

GetHuman: ~disapointed in CO - can you tell our other Fitbit customers when your case took place?
~disapointed in CO: Yes I can. It was evening, on November 21st.
GetHuman: Did you reach out to Fitbit, and if so, how?
~disapointed in CO: I used the 877-623-4997 number I found for on the GetHuman Fitbit customer phone number page I was on: Fitbit Customer Service Phone Number
GetHuman: And which of these common Fitbit customer issues best describes the reason you wanted to talk to them?
(Shows ~disapointed in CO a list of common Fitbit problems)
~disapointed in CO: "Repairs" was why I was trying to call.

~disapointed in CO's review of Fitbit customer service

GetHuman: So how would you sum up your experience for GetHuman's Fitbit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~disapointed in CO: Apparently, the Fitbit Ultra is not a very good product. We have had it for less that * years, only used it about a month. It set for about a year and a half and now won't sync to my computer. The customer service rep did offer me a **% percent discount on a new Fitbit Ultra model updated, but I declined because, if this one only lasted * month, why spend $** on another.
GetHuman: Let's quantify your experience contacting Fitbit. On a scale of 1 to 5, how easy is it go get help on a Fitbit problem?
~disapointed in CO: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~disapointed in CO: I'd give them a five out of five on communication.
GetHuman: And what about Fitbit's ability to quickly and effectively address your problem?
~disapointed in CO: For that I would say two out of five.
GetHuman: And finally- any advice for other Fitbit customers?
~disapointed in CO: Call them early in the day or late. Don't forget any personal or account information you might need for Fitbit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~disapointed in CO taken from his Fitbit customer service problem that occurred on November 21st, 2017.

Fitbit

4.28 of 5 stars | 1856 reviews

~disapointed in CO's Fitbit Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

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