Fernando was very helpful.he checked my fitbit...
A Fitbit customer review by GetHuman user ~theresa fernandez from November 22nd, 2017
Background on ~theresa fernandez's case
GetHuman: ~theresa fernandez - can you tell our other Fitbit customers when your case took place?
~theresa fernandez: Yes. It was afternoon, on November 14th.
GetHuman: Did you reach out to Fitbit, and if so, how?
GetHuman: And which of these common Fitbit customer issues best describes the reason you wanted to talk to them?
(Shows ~theresa fernandez a list of common Fitbit problems)
~theresa fernandez: "Problem With the App" was why I was trying to call.
~theresa fernandez's review of Fitbit customer service
GetHuman: So how would you sum up your experience for GetHuman's Fitbit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~theresa fernandez: Fernando was very helpful.he checked my fitbit to see if he seen errors, came back on the phone and said yes as soon as you take your bitbit off of the charger the battery dies. fernando will be shipping me a new one, hopefully it will not take long to arrive. i need my fitbit soon! hopefully this one will last because this one only lasted ** days. :-(
GetHuman: Let's quantify your experience contacting Fitbit. On a scale of 1 to 5, how easy is it go get help on a Fitbit problem?
~theresa fernandez: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~theresa fernandez: I'd give them a three out of five on communication.
GetHuman: And what about Fitbit's ability to quickly and effectively address your problem?
~theresa fernandez: For that I would say four out of five.
GetHuman: And finally- any advice for other Fitbit customers?
~theresa fernandez: Call them early in the day or late. Don't forget any personal or account information you might need for Fitbit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~theresa fernandez taken from his Fitbit customer service problem that occurred on November 14th, 2017.