Fitbit: Frustrated. My charge hr quit call notification...
A Fitbit customer review by GetHuman user GetHuman-440801 from November 27th, 2017
Background on GetHuman-440801's case
GetHuman: GetHuman-440801 - can you tell our other Fitbit customers when your case took place?
GetHuman-440801: Sure. It was afternoon, on November 18th.
GetHuman: Did you reach out to Fitbit, and if so, how?
GetHuman: And which of these common Fitbit customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-440801 a list of common Fitbit problems)
GetHuman-440801: "Warranty claim" was why I was trying to call.
GetHuman-440801's review of Fitbit customer service
GetHuman: So how would you sum up your experience for GetHuman's Fitbit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-440801: Frustrated. My charge hr quit call notifications and couldn't resolve problem with customer service. Don't waste your time with email. Takes * days to get a response which is basically a copy of the in box trouble shooting. Spoke with at least * reps who all gave me different suggestions on how to resolve problem, to no avail. I think there may be a language barrier as well as a lack of knowledge. Took my charge back to best buy and now searching for a different activity tracker!
GetHuman: Let's quantify your experience contacting Fitbit. On a scale of 1 to 5, how easy is it go get help on a Fitbit problem?
GetHuman-440801: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-440801: I'd give them a five out of five on communication.
GetHuman: And what about Fitbit's ability to quickly and effectively address your problem?
GetHuman-440801: For that I would say two out of five.
GetHuman: And finally- any advice for other Fitbit customers?
GetHuman-440801: Call them early in the day or late. Don't forget any personal or account information you might need for Fitbit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-440801 taken from his Fitbit customer service problem that occurred on November 18th, 2017.