Fitbit: Spoke with someone who did not have English has...
A Fitbit customer review by GetHuman user ~Chattanooga girl from November 23rd, 2017
Background on ~Chattanooga girl's case
GetHuman: ~Chattanooga girl - can you tell our other Fitbit customers when your case took place?
~Chattanooga girl: Yup. It was evening, on November 18th.
GetHuman: Did you reach out to Fitbit, and if so, how?
GetHuman: And which of these common Fitbit customer issues best describes the reason you wanted to talk to them?
(Shows ~Chattanooga girl a list of common Fitbit problems)
~Chattanooga girl: "Where to buy" was why I was trying to call.
~Chattanooga girl's review of Fitbit customer service
GetHuman: So how would you sum up your experience for GetHuman's Fitbit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Chattanooga girl: Spoke with someone who did not have English has first language but spoke fairly well. I had a problem with the Zip clip and she found my order right away and is sending a replacement at no charge.
GetHuman: Let's quantify your experience contacting Fitbit. On a scale of 1 to 5, how easy is it go get help on a Fitbit problem?
~Chattanooga girl: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Chattanooga girl: I'd give them a five out of five on communication.
GetHuman: And what about Fitbit's ability to quickly and effectively address your problem?
~Chattanooga girl: For that I would say four out of five.
GetHuman: And finally- any advice for other Fitbit customers?
~Chattanooga girl: Call them early in the day or late. Don't forget any personal or account information you might need for Fitbit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Chattanooga girl taken from his Fitbit customer service problem that occurred on November 18th, 2017.