Fitbit: i had * problems one was about charger and was...

A Fitbit customer review by GetHuman user ~harold phillips from November 28th, 2017

Background on ~harold phillips's case

GetHuman: ~harold phillips - can you tell our other Fitbit customers when your case took place?
~harold phillips: Yeah. It was evening, on November 25th.
GetHuman: Did you reach out to Fitbit, and if so, how?
~harold phillips: I used the 877-623-4997 number I found for on the GetHuman Fitbit customer phone number page I was on: Fitbit Customer Service Phone Number
GetHuman: And which of these common Fitbit customer issues best describes the reason you wanted to talk to them?
(Shows ~harold phillips a list of common Fitbit problems)
~harold phillips: "Technical support" was why I was trying to call.

~harold phillips's review of Fitbit customer service

GetHuman: So how would you sum up your experience for GetHuman's Fitbit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~harold phillips: i had * problems one was about charger and was taking care of,*nd was not sync to my phone and loss connection before getting resolver
GetHuman: Let's quantify your experience contacting Fitbit. On a scale of 1 to 5, how easy is it go get help on a Fitbit problem?
~harold phillips: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~harold phillips: I'd give them a three out of five on communication.
GetHuman: And what about Fitbit's ability to quickly and effectively address your problem?
~harold phillips: For that I would say two out of five.
GetHuman: And finally- any advice for other Fitbit customers?
~harold phillips: Call them early in the day or late. Don't forget any personal or account information you might need for Fitbit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~harold phillips taken from his Fitbit customer service problem that occurred on November 25th, 2017.

Fitbit

4.28 of 5 stars | 1856 reviews

~harold phillips's Fitbit Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

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