Fitbit: This is a site in the Phillipines or Guatemala...
A Fitbit customer review by GetHuman user ~Chuck Finley from November 25th, 2017
Background on ~Chuck Finley's case
GetHuman: ~Chuck Finley - can you tell our other Fitbit customers when your case took place?
~Chuck Finley: Yeah. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Fitbit, and if so, how?
GetHuman: And which of these common Fitbit customer issues best describes the reason you wanted to talk to them?
(Shows ~Chuck Finley a list of common Fitbit problems)
~Chuck Finley: "Returns" was why I was trying to call.
~Chuck Finley's review of Fitbit customer service
GetHuman: So how would you sum up your experience for GetHuman's Fitbit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Chuck Finley: This is a site in the Phillipines or Guatemala (depending on when you call). The people who answer the phone do not understand English well and cannot speak it well, and read from a menu. I asked if the large or x-large Charge is the same size as the large Flex* the woman had no idea of what I asked and simply read from a menu the length in inches of the Charge band, but had no information to compare to the Flex band. Fitbit has gone from a company that cares to a company that cares only about profit by outsourcing customer service to people who cannot provide it and cannot speak and understand English.
GetHuman: Let's quantify your experience contacting Fitbit. On a scale of 1 to 5, how easy is it go get help on a Fitbit problem?
~Chuck Finley: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Chuck Finley: I'd give them a two out of five on communication.
GetHuman: And what about Fitbit's ability to quickly and effectively address your problem?
~Chuck Finley: For that I would say three out of five.
GetHuman: And finally- any advice for other Fitbit customers?
~Chuck Finley: Call them early in the day or late. Don't forget any personal or account information you might need for Fitbit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Chuck Finley taken from his Fitbit customer service problem that occurred on November 19th, 2017.