Fitbit: really no problem w*service, problem is w*the p...
A Fitbit customer review by GetHuman user GetHuman-75910 from November 22nd, 2017
Background on GetHuman-75910's case
GetHuman: GetHuman-75910 - can you tell our other Fitbit customers when your case took place?
GetHuman-75910: Yes I can. It was evening, on November 15th.
GetHuman: Did you reach out to Fitbit, and if so, how?
GetHuman: And which of these common Fitbit customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-75910 a list of common Fitbit problems)
GetHuman-75910: "Return an Order" was why I was trying to call.
GetHuman-75910's review of Fitbit customer service
GetHuman: So how would you sum up your experience for GetHuman's Fitbit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-75910: really no problem w*service, problem is w*the pathetic instructions for setting up. your idiots failed to mention that the operative equipment was linked to the usb charger and the damned thing barely fit the smaller wristband. Really enjoyed struggling w*the pegs on the wristband (for many interminable minutes) as I tried to give my wife this fabulous birthday present. Why don't you folks hire some design engineers who know what they're doing. You'll be gone w*in * years b*c of these stupid lapses of attention to detail. Smarter folks are out there.
GetHuman: Let's quantify your experience contacting Fitbit. On a scale of 1 to 5, how easy is it go get help on a Fitbit problem?
GetHuman-75910: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-75910: I'd give them a four out of five on communication.
GetHuman: And what about Fitbit's ability to quickly and effectively address your problem?
GetHuman-75910: For that I would say five out of five.
GetHuman: And finally- any advice for other Fitbit customers?
GetHuman-75910: Call them early in the day or late. Don't forget any personal or account information you might need for Fitbit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-75910 taken from his Fitbit customer service problem that occurred on November 15th, 2017.