FloristExpress.net: Bait n Switch*Buyer Beware False Advertising Fl...
A FloristExpress.net customer review by GetHuman user ~edwebmaster from November 9th, 2017
Background on ~edwebmaster's case
GetHuman: ~edwebmaster - can you tell our other FloristExpress.net customers when your case took place?
~edwebmaster: Yeah. It was evening, on October 31st.
GetHuman: Did you reach out to FloristExpress.net, and if so, how?
GetHuman: And which of these common FloristExpress.net customer issues best describes the reason you wanted to talk to them?
(Shows ~edwebmaster a list of common FloristExpress.net problems)
~edwebmaster: "Cancel order" was why I was trying to call.
~edwebmaster's review of FloristExpress.net customer service
GetHuman: So how would you sum up your experience for GetHuman's FloristExpress.net customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~edwebmaster: Bait n Switch*Buyer Beware False Advertising Florest Express is a Scam. I did not receive what I ordered and very unhappy. "Florist Express offers a ***% satisfaction guarantee. If you are not satisfied with our service for any reason feel free to contact us. We will either refund your money or redeliver a new product depending on the situation. The choice is yours!" This is false and untrue. Sure they will give you a **% discount coupon on your next order. When I told them I would never order from them again they offered me a **% discount. All I wanted was the flowers I ordered to be delivered correctly and I guess they can't do that. I ordered an arrangement of roses, lilies and alstroemeria and got daisies, lilie buds and roses barely open. They blamed their supplier again and again. But NO REFUND or REDELIVERY. Where is that ***% guarantee?
GetHuman: Let's quantify your experience contacting FloristExpress.net. On a scale of 1 to 5, how easy is it go get help on a FloristExpress.net problem?
~edwebmaster: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~edwebmaster: I'd give them a one out of five on communication.
GetHuman: And what about FloristExpress.net's ability to quickly and effectively address your problem?
~edwebmaster: For that I would say two out of five.
GetHuman: And finally- any advice for other FloristExpress.net customers?
~edwebmaster: Call them early in the day or late. Don't forget any personal or account information you might need for FloristExpress.net to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~edwebmaster taken from his FloristExpress.net customer service problem that occurred on October 31st, 2017.
FloristExpress.net
1.00 of 5 stars | 1 reviews
~edwebmaster's FloristExpress.net Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars
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