I have always been a ford lady, **** i got an e...
A Ford customer review by GetHuman user ~mary from November 22nd, 2017
Background on ~mary's case
GetHuman: ~mary - can you tell our other Ford customers when your case took place?
~mary: Yes I can. It was morning, on November 21st.
GetHuman: Did you reach out to Ford, and if so, how?
GetHuman: And which of these common Ford customer issues best describes the reason you wanted to talk to them?
(Shows ~mary a list of common Ford problems)
~mary: "Where to buy" was why I was trying to call.
~mary's review of Ford customer service
GetHuman: So how would you sum up your experience for GetHuman's Ford customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mary: I have always been a ford lady, **** i got an escape... and even tho i like the car ,the doors on it are a ****,, sorry for my word there , but it is true . i have had nothing but trouble with them ,, and now the driver side door will not open . the back side driver door has not open for yrs, and i was just told that they will do nothing about any of it .. i am very upset with this and how the car has worked.. the doors are not good on this car...
GetHuman: Let's quantify your experience contacting Ford. On a scale of 1 to 5, how easy is it go get help on a Ford problem?
~mary: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mary: I'd give them a five out of five on communication.
GetHuman: And what about Ford's ability to quickly and effectively address your problem?
~mary: For that I would say one out of five.
GetHuman: And finally- any advice for other Ford customers?
~mary: Call them early in the day or late. Don't forget any personal or account information you might need for Ford to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mary taken from his Ford customer service problem that occurred on November 21st, 2017.