Purchased a now out of warranty **** Ford Focus...
A Ford customer review by GetHuman user ~antdoe from November 22nd, 2017
Background on ~antdoe's case
GetHuman: ~antdoe - can you tell our other Ford customers when your case took place?
~antdoe: Yeah. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Ford, and if so, how?
GetHuman: And which of these common Ford customer issues best describes the reason you wanted to talk to them?
(Shows ~antdoe a list of common Ford problems)
~antdoe: "Complaint" was why I was trying to call.
~antdoe's review of Ford customer service
GetHuman: So how would you sum up your experience for GetHuman's Ford customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~antdoe: Purchased a now out of warranty **** Ford Focus w*a bad rear brake,which the mechanic @Suntrup Ford in St.Louis,MO told me. I'm going to have to fix it. Can't afford it on disablity! Why would Ford not recall this vehicle knowing that a rear bad break existed? Will be calling my Attorney General to see what help he can give! Will NEVER purchase another American car. First time I bought one but you don't care about the safety of your consumers! ***-***-**** Linda Leipziger, St. Louis MO ***** *****@***.com Please have a true Ford EXEC call me to see what can be done, thank you.
GetHuman: Let's quantify your experience contacting Ford. On a scale of 1 to 5, how easy is it go get help on a Ford problem?
~antdoe: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~antdoe: I'd give them a three out of five on communication.
GetHuman: And what about Ford's ability to quickly and effectively address your problem?
~antdoe: For that I would say four out of five.
GetHuman: And finally- any advice for other Ford customers?
~antdoe: Call them early in the day or late. Don't forget any personal or account information you might need for Ford to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~antdoe taken from his Ford customer service problem that occurred on November 15th, 2017.