Ford: Answered on *nd ring. Very friendly and answere...
A Ford customer review by GetHuman user ~Miss Gay from November 17th, 2017
Background on ~Miss Gay's case
GetHuman: ~Miss Gay - can you tell our other Ford customers when your case took place?
~Miss Gay: Yeah. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Ford, and if so, how?
GetHuman: And which of these common Ford customer issues best describes the reason you wanted to talk to them?
(Shows ~Miss Gay a list of common Ford problems)
~Miss Gay: "Returns" was why I was trying to call.
~Miss Gay's review of Ford customer service
GetHuman: So how would you sum up your experience for GetHuman's Ford customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Miss Gay: Answered on *nd ring. Very friendly and answered my concerns and questions. Thank You Ford for providing efficient customer service!
GetHuman: Let's quantify your experience contacting Ford. On a scale of 1 to 5, how easy is it go get help on a Ford problem?
~Miss Gay: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Miss Gay: I'd give them a five out of five on communication.
GetHuman: And what about Ford's ability to quickly and effectively address your problem?
~Miss Gay: For that I would say four out of five.
GetHuman: And finally- any advice for other Ford customers?
~Miss Gay: Call them early in the day or late. Don't forget any personal or account information you might need for Ford to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Miss Gay taken from his Ford customer service problem that occurred on November 13th, 2017.