Ford: Basically, the person told me that I couldn't b...
A Ford customer review by GetHuman user ~25k pile of trash from November 19th, 2017
Background on ~25k pile of trash's case
GetHuman: ~25k pile of trash - can you tell our other Ford customers when your case took place?
~25k pile of trash: Yeah. It was afternoon, on November 16th.
GetHuman: Did you reach out to Ford, and if so, how?
GetHuman: And which of these common Ford customer issues best describes the reason you wanted to talk to them?
(Shows ~25k pile of trash a list of common Ford problems)
~25k pile of trash: "Repairs" was why I was trying to call.
~25k pile of trash's review of Ford customer service
GetHuman: So how would you sum up your experience for GetHuman's Ford customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~25k pile of trash: Basically, the person told me that I couldn't be helped. That I was negligent because I didn't change the oil as the local service person told me I should have (after the fact @ **** or **** mi). However, I asked repeatedly what it ment to neglect the change when I changed the oil when the light said "oil change". This was done a bit later than it said (closer to *k mi). However, their website says **** mi for oil change. I didn't get an owner's manual when I bought it. Their response, you should have d*l or called office. So, if I want to prove that there was a default on FORD instead of neglect? I have to pay **** to find out! If they say its me, then I pay and end up with **k mi **** vehicle that doesn't work! I'm out ***k plus my ****. Answer from FORD, get it towed to junk yard!
GetHuman: Let's quantify your experience contacting Ford. On a scale of 1 to 5, how easy is it go get help on a Ford problem?
~25k pile of trash: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~25k pile of trash: I'd give them a five out of five on communication.
GetHuman: And what about Ford's ability to quickly and effectively address your problem?
~25k pile of trash: For that I would say three out of five.
GetHuman: And finally- any advice for other Ford customers?
~25k pile of trash: Call them early in the day or late. Don't forget any personal or account information you might need for Ford to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~25k pile of trash taken from his Ford customer service problem that occurred on November 16th, 2017.