Fort Worth Star-Telegram: Customer service closed at *:**PM? Just plain s...
A Fort Worth Star-Telegram customer review by GetHuman user ~MAD from November 21st, 2017
Background on ~MAD's case
GetHuman: ~MAD - can you tell our other Fort Worth Star-Telegram customers when your case took place?
~MAD: Sure. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Fort Worth Star-Telegram, and if so, how?
GetHuman: And which of these common Fort Worth Star-Telegram customer issues best describes the reason you wanted to talk to them?
(Shows ~MAD a list of common Fort Worth Star-Telegram problems)
~MAD: "Cancel subscription" was why I was trying to call.
~MAD's review of Fort Worth Star-Telegram customer service
GetHuman: So how would you sum up your experience for GetHuman's Fort Worth Star-Telegram customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MAD: Customer service closed at *:**PM? Just plain stupid. Get real and GIVE CUSTOMER SERVICE and get your records STRAIGHT. I HAVE AUTOMATIC PAYMENT AND I GET A CALL WANTING PAYMENT. GET STRAIGHT OR FORGET ME. YOUR CHOICE.
GetHuman: Let's quantify your experience contacting Fort Worth Star-Telegram. On a scale of 1 to 5, how easy is it go get help on a Fort Worth Star-Telegram problem?
~MAD: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MAD: I'd give them a one out of five on communication.
GetHuman: And what about Fort Worth Star-Telegram's ability to quickly and effectively address your problem?
~MAD: For that I would say one out of five.
GetHuman: And finally- any advice for other Fort Worth Star-Telegram customers?
~MAD: Call them early in the day or late. Don't forget any personal or account information you might need for Fort Worth Star-Telegram to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MAD taken from his Fort Worth Star-Telegram customer service problem that occurred on November 14th, 2017.