FranklinCovey: Though web site was too complicated and did not...
A FranklinCovey customer review by GetHuman user GetHuman-408933 from November 27th, 2017
Background on GetHuman-408933's case
GetHuman: GetHuman-408933 - can you tell our other FranklinCovey customers when your case took place?
GetHuman-408933: Yup. It was morning, on November 23rd.
GetHuman: Did you reach out to FranklinCovey, and if so, how?
GetHuman: And which of these common FranklinCovey customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-408933 a list of common FranklinCovey problems)
GetHuman-408933: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-408933's review of FranklinCovey customer service
GetHuman: So how would you sum up your experience for GetHuman's FranklinCovey customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-408933: Though web site was too complicated and did not properly search and find the Compass Pocket slim planner, real person at this number was sufficiently helpful.
GetHuman: Let's quantify your experience contacting FranklinCovey. On a scale of 1 to 5, how easy is it go get help on a FranklinCovey problem?
GetHuman-408933: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-408933: I'd give them a four out of five on communication.
GetHuman: And what about FranklinCovey's ability to quickly and effectively address your problem?
GetHuman-408933: For that I would say five out of five.
GetHuman: And finally- any advice for other FranklinCovey customers?
GetHuman-408933: Call them early in the day or late. Don't forget any personal or account information you might need for FranklinCovey to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-408933 taken from his FranklinCovey customer service problem that occurred on November 23rd, 2017.
FranklinCovey
5.00 of 5 stars | 8 reviews
GetHuman-408933's FranklinCovey Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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