Free People: I ordered a pair of boots that costed me *** do...
A Free People customer review by GetHuman user ~Monica from November 14th, 2017
Background on ~Monica's case
GetHuman: ~Monica - can you tell our other Free People customers when your case took place?
~Monica: Sure. It was afternoon, on November 7th.
GetHuman: Did you reach out to Free People, and if so, how?
GetHuman: And which of these common Free People customer issues best describes the reason you wanted to talk to them?
(Shows ~Monica a list of common Free People problems)
~Monica: "Warranty claim" was why I was trying to call.
~Monica's review of Free People customer service
GetHuman: So how would you sum up your experience for GetHuman's Free People customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Monica: I ordered a pair of boots that costed me *** dollars (extremely expensive considering how they really look) asides for the poor quality of the shoe I ordered them *** and they sent ** the whole experience was horrible I don't recommend for anyone to purchase at Freepeople.com
GetHuman: Let's quantify your experience contacting Free People. On a scale of 1 to 5, how easy is it go get help on a Free People problem?
~Monica: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Monica: I'd give them a one out of five on communication.
GetHuman: And what about Free People's ability to quickly and effectively address your problem?
~Monica: For that I would say two out of five.
GetHuman: And finally- any advice for other Free People customers?
~Monica: Call them early in the day or late. Don't forget any personal or account information you might need for Free People to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Monica taken from his Free People customer service problem that occurred on November 7th, 2017.
Free People
1.00 of 5 stars | 4 reviews
~Monica's Free People Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars
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