FreeCreditReport.com: I called trying to get clarification as to why...

A FreeCreditReport.com customer review by GetHuman user ~wqian from November 2nd, 2017

Background on ~wqian's case

GetHuman: ~wqian - can you tell our other FreeCreditReport.com customers when your case took place?
~wqian: Yeah. It was afternoon, on October 27th.
GetHuman: Did you reach out to FreeCreditReport.com, and if so, how?
~wqian: I used the 877-481-6825 number I found for on the GetHuman FreeCreditReport.com customer phone number page I was on: FreeCreditReport.com Customer Service Phone Number
GetHuman: And which of these common FreeCreditReport.com customer issues best describes the reason you wanted to talk to them?
(Shows ~wqian a list of common FreeCreditReport.com problems)
~wqian: "Question" was why I was trying to call.

~wqian's review of FreeCreditReport.com customer service

GetHuman: So how would you sum up your experience for GetHuman's FreeCreditReport.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~wqian: I called trying to get clarification as to why I was charged $** when the advertisements state that the credit report is for $*.**I could not understand the guy's English. He also would not let me cancel my account when I tried to cancel it. Do not use this service. They mislead you and provide no help in answering questions.
GetHuman: Let's quantify your experience contacting FreeCreditReport.com. On a scale of 1 to 5, how easy is it go get help on a FreeCreditReport.com problem?
~wqian: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~wqian: I'd give them a two out of five on communication.
GetHuman: And what about FreeCreditReport.com's ability to quickly and effectively address your problem?
~wqian: For that I would say three out of five.
GetHuman: And finally- any advice for other FreeCreditReport.com customers?
~wqian: Call them early in the day or late. Don't forget any personal or account information you might need for FreeCreditReport.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~wqian taken from his FreeCreditReport.com customer service problem that occurred on October 27th, 2017.

FreeCreditReport.com

3.00 of 5 stars | 17 reviews

~wqian's FreeCreditReport.com Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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