FreedomPop: Not adequate, but good in a pinch.
A FreedomPop customer review by GetHuman user GetHuman-pottere from November 29th, 2017
Background on GetHuman-pottere's case
GetHuman: GetHuman-pottere - can you tell our other FreedomPop customers when your case took place?
GetHuman-pottere: Yup. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to FreedomPop, and if so, how?
GetHuman: And which of these common FreedomPop customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-pottere a list of common FreedomPop problems)
GetHuman-pottere: "Technical support" was why I was trying to call.
GetHuman-pottere's review of FreedomPop customer service
GetHuman: So how would you sum up your experience for GetHuman's FreedomPop customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-pottere: Not adequate, but good in a pinch.
GetHuman: Can you tell the rest of us a bit more from what happened on 11/23/17?
GetHuman-pottere: Freedompop is barely adequate, the basic service is unreliable. I purchased a Nexus * from Freedompop and signed up for the cell service porting over my phone number. Dropped calls, words dropping out during calls, and static were agonizingly frequent. Upgrading to a Monthly plan with LTE and using their premium voice upgrade is more reliable. Still, calls may not come through at times. Calls using home Wi-fi delay connecting for many seconds (*-**, or more) often result in hangups by the caller. Freedompop discontinued my MMS messaging after approximately * months with an app update, which come frequently, several times a week or more. They then requested that I purchase another add-on for MMS capability. BUT, because I had a upgraded to a monthly plan, billed yearly, that was unavailable. SMS only now. Customer care did not follow through and return calls about the issue. To sum up: good in a pinch, frustrating if you're used to large carrier quality.
GetHuman: Let's quantify your experience contacting FreedomPop. On a scale of 1 to 5, how easy is it go get help on a FreedomPop problem?
GetHuman-pottere: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-pottere: I'd give them a three out of five on communication.
GetHuman: And what about FreedomPop's ability to quickly and effectively address your problem?
GetHuman-pottere: For that I would say four out of five.
GetHuman: And finally- any advice for other FreedomPop customers?
GetHuman-pottere: Call them early in the day or late. Don't forget any personal or account information you might need for FreedomPop to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-pottere taken from his FreedomPop customer service problem that occurred on November 23rd, 2017.