FreedomPop: I CAN NOT FIND THE * I want as I do not wamt to...
A FreedomPop customer review by GetHuman user ~charles Goins from November 20th, 2017
Background on ~charles Goins's case
GetHuman: ~charles Goins - can you tell our other FreedomPop customers when your case took place?
~charles Goins: Yup. It was morning, on November 14th.
GetHuman: Did you reach out to FreedomPop, and if so, how?
GetHuman: And which of these common FreedomPop customer issues best describes the reason you wanted to talk to them?
(Shows ~charles Goins a list of common FreedomPop problems)
~charles Goins: "Complaint" was why I was trying to call.
~charles Goins's review of FreedomPop customer service
GetHuman: So how would you sum up your experience for GetHuman's FreedomPop customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~charles Goins: I CAN NOT FIND THE * I want as I do not wamt to downgrade or canx I just need help tp activate my and my wifes account
GetHuman: Let's quantify your experience contacting FreedomPop. On a scale of 1 to 5, how easy is it go get help on a FreedomPop problem?
~charles Goins: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~charles Goins: I'd give them a five out of five on communication.
GetHuman: And what about FreedomPop's ability to quickly and effectively address your problem?
~charles Goins: For that I would say one out of five.
GetHuman: And finally- any advice for other FreedomPop customers?
~charles Goins: Call them early in the day or late. Don't forget any personal or account information you might need for FreedomPop to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~charles Goins taken from his FreedomPop customer service problem that occurred on November 14th, 2017.