FreedomPop: I was on a trial period and they billed me the...

A FreedomPop customer review by GetHuman user ~Wohlerworld from November 19th, 2017

Background on ~Wohlerworld's case

GetHuman: ~Wohlerworld - can you tell our other FreedomPop customers when your case took place?
~Wohlerworld: Yes. It was evening, on November 10th.
GetHuman: Did you reach out to FreedomPop, and if so, how?
~Wohlerworld: I used the 888-702-8302 number I found for on the GetHuman FreedomPop customer phone number page I was on: FreedomPop Customer Service Phone Number
GetHuman: And which of these common FreedomPop customer issues best describes the reason you wanted to talk to them?
(Shows ~Wohlerworld a list of common FreedomPop problems)
~Wohlerworld: "Complaint" was why I was trying to call.

~Wohlerworld's review of FreedomPop customer service

GetHuman: So how would you sum up your experience for GetHuman's FreedomPop customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Wohlerworld: I was on a trial period and they billed me the first day of the trial. I spent about and hour trying to find some way to get a hold of them online line. This number was busy. I found another number on my credit card billing info that I waited for ** mins to talk to someone. They canceled my service, but told me thry could not give me a refund. I told them I would contact my credit card and have the charge disputed since I never downloaded their service or used it in anyway nor even received an email from them. They then told me they would give me a credit.
GetHuman: Let's quantify your experience contacting FreedomPop. On a scale of 1 to 5, how easy is it go get help on a FreedomPop problem?
~Wohlerworld: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Wohlerworld: I'd give them a five out of five on communication.
GetHuman: And what about FreedomPop's ability to quickly and effectively address your problem?
~Wohlerworld: For that I would say four out of five.
GetHuman: And finally- any advice for other FreedomPop customers?
~Wohlerworld: Call them early in the day or late. Don't forget any personal or account information you might need for FreedomPop to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Wohlerworld taken from his FreedomPop customer service problem that occurred on November 10th, 2017.

FreedomPop

2.34 of 5 stars | 534 reviews

~Wohlerworld's FreedomPop Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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