FreedomPop: This company deserves a -* rating for customer...
A FreedomPop customer review by GetHuman user ~Fed up with FreedomPop from November 25th, 2017
Background on ~Fed up with FreedomPop's case
GetHuman: ~Fed up with FreedomPop - can you tell our other FreedomPop customers when your case took place?
~Fed up with FreedomPop: Yes. It was afternoon, on November 18th.
GetHuman: Did you reach out to FreedomPop, and if so, how?
GetHuman: And which of these common FreedomPop customer issues best describes the reason you wanted to talk to them?
(Shows ~Fed up with FreedomPop a list of common FreedomPop problems)
~Fed up with FreedomPop: "Dispute a Charge" was why I was trying to call.
~Fed up with FreedomPop's review of FreedomPop customer service
GetHuman: So how would you sum up your experience for GetHuman's FreedomPop customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Fed up with FreedomPop: This company deserves a -* rating for customer service. I've been working on a refund for over month. I know I will never see it. Company engages in deceptive practices. Everyone should file complaints with an authorized agency.
GetHuman: Let's quantify your experience contacting FreedomPop. On a scale of 1 to 5, how easy is it go get help on a FreedomPop problem?
~Fed up with FreedomPop: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Fed up with FreedomPop: I'd give them a three out of five on communication.
GetHuman: And what about FreedomPop's ability to quickly and effectively address your problem?
~Fed up with FreedomPop: For that I would say two out of five.
GetHuman: And finally- any advice for other FreedomPop customers?
~Fed up with FreedomPop: Call them early in the day or late. Don't forget any personal or account information you might need for FreedomPop to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Fed up with FreedomPop taken from his FreedomPop customer service problem that occurred on November 18th, 2017.