FreedomPop: In the last * days I have spent * hours on hold...
A FreedomPop customer review by GetHuman user ~kittysa from November 23rd, 2017
Background on ~kittysa's case
GetHuman: ~kittysa - can you tell our other FreedomPop customers when your case took place?
~kittysa: Yes I can. It was afternoon, on November 20th.
GetHuman: Did you reach out to FreedomPop, and if so, how?
GetHuman: And which of these common FreedomPop customer issues best describes the reason you wanted to talk to them?
(Shows ~kittysa a list of common FreedomPop problems)
~kittysa: "Cancel Service" was why I was trying to call.
~kittysa's review of FreedomPop customer service
GetHuman: So how would you sum up your experience for GetHuman's FreedomPop customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kittysa: In the last * days I have spent * hours on hold and still haven't made the first step to getting a replacement phone since the one I received with my new service * weeks ago does not work. Now they want me to send it back and they will replace it in the next * weeks. If your considering their service - Run.
GetHuman: Let's quantify your experience contacting FreedomPop. On a scale of 1 to 5, how easy is it go get help on a FreedomPop problem?
~kittysa: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kittysa: I'd give them a five out of five on communication.
GetHuman: And what about FreedomPop's ability to quickly and effectively address your problem?
~kittysa: For that I would say four out of five.
GetHuman: And finally- any advice for other FreedomPop customers?
~kittysa: Call them early in the day or late. Don't forget any personal or account information you might need for FreedomPop to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kittysa taken from his FreedomPop customer service problem that occurred on November 20th, 2017.