Freelancer.com: Terrible no reply for more than a week & then i...

A Freelancer.com customer review by GetHuman user GetHuman-johnp11 from November 29th, 2017

Background on GetHuman-johnp11's case

GetHuman: GetHuman-johnp11 - can you tell our other Freelancer.com customers when your case took place?
GetHuman-johnp11: Yes. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Freelancer.com, and if so, how?
GetHuman-johnp11: I used a help page I found on the GetHuman Freelancer.com customer service contact info page: Contact Freelancer.com Customer Service
GetHuman: And which of these common Freelancer.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-johnp11 a list of common Freelancer.com problems)
GetHuman-johnp11: "Cancel service" was why I was trying to contact.

GetHuman-johnp11's review of Freelancer.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Freelancer.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-johnp11: Terrible no reply for more than a week & then it did not supply any answer
GetHuman: Let's quantify your experience contacting Freelancer.com. On a scale of 1 to 5, how easy is it go get help on a Freelancer.com problem?
GetHuman-johnp11: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-johnp11: I'd give them a four out of five on communication.
GetHuman: And what about Freelancer.com's ability to quickly and effectively address your problem?
GetHuman-johnp11: For that I would say one out of five.
GetHuman: And finally- any advice for other Freelancer.com customers?
GetHuman-johnp11: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Freelancer.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-johnp11 taken from his Freelancer.com customer service problem that occurred on November 23rd, 2017.

Freelancer.com

1.00 of 5 stars | 19 reviews

GetHuman-johnp11's Freelancer.com Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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