Freelancer.com: The customer support there is HORRIBLE. The hel...
A Freelancer.com customer review by GetHuman user ~Chaim from November 13th, 2017
Background on ~Chaim's case
GetHuman: ~Chaim - can you tell our other Freelancer.com customers when your case took place?
~Chaim: Yes. It was afternoon, on November 3rd.
GetHuman: Did you reach out to Freelancer.com, and if so, how?
GetHuman: And which of these common Freelancer.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Chaim a list of common Freelancer.com problems)
~Chaim: "Service problem" was why I was trying to contact.
~Chaim's review of Freelancer.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Freelancer.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Chaim: The customer support there is HORRIBLE. The help desk had been outsourced to Philippines to a bunch of arrogant and intellectually inadequate people. Live chat is often offline and they sometimes ignore your emails. Avoid like poison!
GetHuman: Let's quantify your experience contacting Freelancer.com. On a scale of 1 to 5, how easy is it go get help on a Freelancer.com problem?
~Chaim: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Chaim: I'd give them a three out of five on communication.
GetHuman: And what about Freelancer.com's ability to quickly and effectively address your problem?
~Chaim: For that I would say one out of five.
GetHuman: And finally- any advice for other Freelancer.com customers?
~Chaim: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Freelancer.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Chaim taken from his Freelancer.com customer service problem that occurred on November 3rd, 2017.