Frontier Airlines: I held on my cell phone for ** minutes which co...
A Frontier Airlines customer review by GetHuman user GetHuman-226254 from November 26th, 2017
Background on GetHuman-226254's case
GetHuman: GetHuman-226254 - can you tell our other Frontier Airlines customers when your case took place?
GetHuman-226254: Yes. It was middle of the night, on November 25th.
GetHuman: Did you reach out to Frontier Airlines, and if so, how?
GetHuman: And which of these common Frontier Airlines customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-226254 a list of common Frontier Airlines problems)
GetHuman-226254: "Refund a Charge" was why I was trying to call.
GetHuman-226254's review of Frontier Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Frontier Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-226254: I held on my cell phone for ** minutes which costs me a lot of money and finally gave up waiting. This is a ridiculous way to run an airline!
GetHuman: Let's quantify your experience contacting Frontier Airlines. On a scale of 1 to 5, how easy is it go get help on a Frontier Airlines problem?
GetHuman-226254: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-226254: I'd give them a four out of five on communication.
GetHuman: And what about Frontier Airlines's ability to quickly and effectively address your problem?
GetHuman-226254: For that I would say five out of five.
GetHuman: And finally- any advice for other Frontier Airlines customers?
GetHuman-226254: Call them early in the day or late. Don't forget any personal or account information you might need for Frontier Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-226254 taken from his Frontier Airlines customer service problem that occurred on November 25th, 2017.