Frontier Communications: Absolutely worst bunch of crooks I've ever had...
A Frontier Communications customer review by GetHuman user ~Anonymous from November 24th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other Frontier Communications customers when your case took place?
~Anonymous: Yes. It was morning, on November 16th.
GetHuman: Did you reach out to Frontier Communications, and if so, how?
GetHuman: And which of these common Frontier Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Frontier Communications problems)
~Anonymous: "Cancel Plan" was why I was trying to call.
~Anonymous's review of Frontier Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Frontier Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: Absolutely worst bunch of crooks I've ever had to deal with. Have a ***$ bill after switchover from at&t, horrible service, customer service seem trained to make sure they lose as little money as possible by either making sure no credit is given to the account or by charging you extra ridiculous fees before you leave as losing their customers truly seems to be their last concern - they just want as much money out of you as possible before you leave. Worst customer service I've ever experienced, behavior, attitude, and all. It seems frontier is a monopoly in some areas and therefore don't really need decent customer service to get their revenue coming. I feel for the people who live in these areas and hope something can be done to improve the situation. I also truly appreciate and thank the incredibly few employees that I've come across that truly sympathize for the customers.**In any case, NEVER will I EVER go back here no matter how great the rates become. I've dealt with a variety of
GetHuman: Let's quantify your experience contacting Frontier Communications. On a scale of 1 to 5, how easy is it go get help on a Frontier Communications problem?
~Anonymous: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a one out of five on communication.
GetHuman: And what about Frontier Communications's ability to quickly and effectively address your problem?
~Anonymous: For that I would say one out of five.
GetHuman: And finally- any advice for other Frontier Communications customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Frontier Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Frontier Communications customer service problem that occurred on November 16th, 2017.