Frontier Communications: The worst customer service experience ever. The...
A Frontier Communications customer review by GetHuman user GetHuman-410286 from November 7th, 2017
Background on GetHuman-410286's case
GetHuman: GetHuman-410286 - can you tell our other Frontier Communications customers when your case took place?
GetHuman-410286: Sure. It was middle of the night, on November 1st.
GetHuman: Did you reach out to Frontier Communications, and if so, how?
GetHuman: And which of these common Frontier Communications customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-410286 a list of common Frontier Communications problems)
GetHuman-410286: "Technical Support" was why I was trying to call.
GetHuman-410286's review of Frontier Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Frontier Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-410286: The worst customer service experience ever. The website is a joke. My password doesn't work ever since the system was shut down for maintenance. I can't get a temporary password because the system doesn't recognize the phone number.Live chat cannot help me because of the area I'm in, also the numbers posted on the internet cannot help for that area either. Everyone I talk with gives me another number to call and they either transfer me or give me another number to call. It is a complete runaround. The service personnel are pleasant enough, they just can't give any assistance. It is ludicrous that Frontier is in the communications business and their service is totally frustrating, time-consuming and worthless.
GetHuman: Let's quantify your experience contacting Frontier Communications. On a scale of 1 to 5, how easy is it go get help on a Frontier Communications problem?
GetHuman-410286: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-410286: I'd give them a one out of five on communication.
GetHuman: And what about Frontier Communications's ability to quickly and effectively address your problem?
GetHuman-410286: For that I would say three out of five.
GetHuman: And finally- any advice for other Frontier Communications customers?
GetHuman-410286: Call them early in the day or late. Don't forget any personal or account information you might need for Frontier Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-410286 taken from his Frontier Communications customer service problem that occurred on November 1st, 2017.