Frontier Communications: When I discontinued service, I was assured they...
A Frontier Communications customer review by GetHuman user ~unhappycamper from November 8th, 2017
Background on ~unhappycamper's case
GetHuman: ~unhappycamper - can you tell our other Frontier Communications customers when your case took place?
~unhappycamper: Yup. It was morning, on November 3rd.
GetHuman: Did you reach out to Frontier Communications, and if so, how?
GetHuman: And which of these common Frontier Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~unhappycamper a list of common Frontier Communications problems)
~unhappycamper: "Change Plan" was why I was trying to call.
~unhappycamper's review of Frontier Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Frontier Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~unhappycamper: When I discontinued service, I was assured they would put a call intercept on my new numbers so callers would be informed of my new number. They did not, and they have been giving me the runaround for days, telling me they would fix it--and then not fixing it, putting me on hold for literally hours. One rep told me that the request had been incorrectly input by a Frontier agent* then another told me even tho it was their fault, since my account was now closed they couldn't correct it. Talk about catch **. Avoid them at all costs.
GetHuman: Let's quantify your experience contacting Frontier Communications. On a scale of 1 to 5, how easy is it go get help on a Frontier Communications problem?
~unhappycamper: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~unhappycamper: I'd give them a three out of five on communication.
GetHuman: And what about Frontier Communications's ability to quickly and effectively address your problem?
~unhappycamper: For that I would say one out of five.
GetHuman: And finally- any advice for other Frontier Communications customers?
~unhappycamper: Call them early in the day or late. Don't forget any personal or account information you might need for Frontier Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~unhappycamper taken from his Frontier Communications customer service problem that occurred on November 3rd, 2017.