Frontier Communications: Without internet AND phone for * days and count...
A Frontier Communications customer review by GetHuman user GetHuman-78826 from November 25th, 2017
Background on GetHuman-78826's case
GetHuman: GetHuman-78826 - can you tell our other Frontier Communications customers when your case took place?
GetHuman-78826: Sure. It was evening, on November 19th.
GetHuman: Did you reach out to Frontier Communications, and if so, how?
GetHuman: And which of these common Frontier Communications customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-78826 a list of common Frontier Communications problems)
GetHuman-78826: "Change Plan" was why I was trying to call.
GetHuman-78826's review of Frontier Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Frontier Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-78826: Without internet AND phone for * days and counting with multiple pass offs each day (when finally get someone)* indefinite holds with no specific answer to service restoration and*or resolution of problem... Worst customer service ever experienced in any area... have no idea how they continue to have customers except as last resort. Once you do have a problem with Frontier you will undoubtedly terminate their (lack of)service asap...
GetHuman: Let's quantify your experience contacting Frontier Communications. On a scale of 1 to 5, how easy is it go get help on a Frontier Communications problem?
GetHuman-78826: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-78826: I'd give them a one out of five on communication.
GetHuman: And what about Frontier Communications's ability to quickly and effectively address your problem?
GetHuman-78826: For that I would say one out of five.
GetHuman: And finally- any advice for other Frontier Communications customers?
GetHuman-78826: Call them early in the day or late. Don't forget any personal or account information you might need for Frontier Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-78826 taken from his Frontier Communications customer service problem that occurred on November 19th, 2017.