Frontier Communications: Wherever this phone number goes, it connects wi...
A Frontier Communications customer review by GetHuman user ~buckeyebill68 from November 23rd, 2017
Background on ~buckeyebill68's case
GetHuman: ~buckeyebill68 - can you tell our other Frontier Communications customers when your case took place?
~buckeyebill68: Yes I can. It was evening, on November 16th.
GetHuman: Did you reach out to Frontier Communications, and if so, how?
GetHuman: And which of these common Frontier Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~buckeyebill68 a list of common Frontier Communications problems)
~buckeyebill68: "Make a Payment" was why I was trying to call.
~buckeyebill68's review of Frontier Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Frontier Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~buckeyebill68: Wherever this phone number goes, it connects with people with a thick foreign accent. It was very hard to understand. They asked me twice whether I wanted residental or business service. Obviously not listening.
GetHuman: Let's quantify your experience contacting Frontier Communications. On a scale of 1 to 5, how easy is it go get help on a Frontier Communications problem?
~buckeyebill68: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~buckeyebill68: I'd give them a one out of five on communication.
GetHuman: And what about Frontier Communications's ability to quickly and effectively address your problem?
~buckeyebill68: For that I would say four out of five.
GetHuman: And finally- any advice for other Frontier Communications customers?
~buckeyebill68: Call them early in the day or late. Don't forget any personal or account information you might need for Frontier Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~buckeyebill68 taken from his Frontier Communications customer service problem that occurred on November 16th, 2017.