Frontier Communications: They should have more then ** minutes on Sat...
A Frontier Communications customer review by GetHuman user ~tony8669 from November 24th, 2017
Background on ~tony8669's case
GetHuman: ~tony8669 - can you tell our other Frontier Communications customers when your case took place?
~tony8669: Yeah. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Frontier Communications, and if so, how?
GetHuman: And which of these common Frontier Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~tony8669 a list of common Frontier Communications problems)
~tony8669: "Lower my bill" was why I was trying to call.
~tony8669's review of Frontier Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Frontier Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tony8669: They should have more then ** minutes on Sat **** transferred * times and on hold a total of *hrs and ** minutes to no avail. Then Sun **** transferred twice and on hold *hr * minutes to no avail again. What a joke. Called Stamford office only to get put into a voice mail. I have a small home business and they are crippling me with no service for over ** days now. Thinking of contacting the newspaper to report such insanity. They should put more then * digits on the minutes go to *. Heck they have a ** digit account number!!! Insane
GetHuman: Let's quantify your experience contacting Frontier Communications. On a scale of 1 to 5, how easy is it go get help on a Frontier Communications problem?
~tony8669: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tony8669: I'd give them a five out of five on communication.
GetHuman: And what about Frontier Communications's ability to quickly and effectively address your problem?
~tony8669: For that I would say two out of five.
GetHuman: And finally- any advice for other Frontier Communications customers?
~tony8669: Call them early in the day or late. Don't forget any personal or account information you might need for Frontier Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tony8669 taken from his Frontier Communications customer service problem that occurred on November 15th, 2017.