GE Extended Service: I purchased an extended warranty when I purchas...
A GE Extended Service customer review by GetHuman user ~RG from November 2nd, 2017
Background on ~RG's case
GetHuman: ~RG - can you tell our other GE Extended Service customers when your case took place?
~RG: Yup. It was middle of the night, on November 1st.
GetHuman: Did you reach out to GE Extended Service, and if so, how?
GetHuman: And which of these common GE Extended Service customer issues best describes the reason you wanted to talk to them?
(Shows ~RG a list of common GE Extended Service problems)
~RG: "Technical support" was why I was trying to call.
~RG's review of GE Extended Service customer service
GetHuman: So how would you sum up your experience for GetHuman's GE Extended Service customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~RG: I purchased an extended warranty when I purchased my GE appliance from Home Depot and I have NEVER had such terrible service in my life on a product!! This company does not care if they get your product repaired or not as long as they get your money for the warranty. I have been waiting for a month to get my GE appliance fixed and it is still not fixed.
GetHuman: Let's quantify your experience contacting GE Extended Service. On a scale of 1 to 5, how easy is it go get help on a GE Extended Service problem?
~RG: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~RG: I'd give them a three out of five on communication.
GetHuman: And what about GE Extended Service's ability to quickly and effectively address your problem?
~RG: For that I would say four out of five.
GetHuman: And finally- any advice for other GE Extended Service customers?
~RG: Call them early in the day or late. Don't forget any personal or account information you might need for GE Extended Service to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~RG taken from his GE Extended Service customer service problem that occurred on November 1st, 2017.