GE Extended Service: Repairman unfamiliar with the Fisher-Paykel dis...
A GE Extended Service customer review by GetHuman user ~paycheck from November 11th, 2017
Background on ~paycheck's case
GetHuman: ~paycheck - can you tell our other GE Extended Service customers when your case took place?
~paycheck: Yeah. It was morning, on November 7th.
GetHuman: Did you reach out to GE Extended Service, and if so, how?
GetHuman: And which of these common GE Extended Service customer issues best describes the reason you wanted to talk to them?
(Shows ~paycheck a list of common GE Extended Service problems)
~paycheck: "Returns" was why I was trying to call.
~paycheck's review of GE Extended Service customer service
GetHuman: So how would you sum up your experience for GetHuman's GE Extended Service customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~paycheck: Repairman unfamiliar with the Fisher-Paykel dishwasher. Couldn't turn it on* couldn't remove the dish drawers to do diagnostics* unwilling to consult manual* refused to remove the large amount of standing water he caused under unit. Unprofessional conduct. Called *-***-***-**** to report immediately. Closed. Called at * am next morning. Instead of heeding my warnings they approved the purchase of expensive parts and further work by same repairman, compounding the expense and mistakes. Told me only Customer Relations could now handle but closed. Called * am next morning to be transferred to Customer Relations through a lengthy process. "Joe" in Customer Relations hung up on me twice (yes) repeating, "what's the problem?" (This is GE's customer service!) Built up my courage, called Customer Relations again and "Ferdinand" understood the issues and rescheduled with the company who had been to Fisher-Paykel dishwasher training and had fixed mine efficiently before. This
GetHuman: Let's quantify your experience contacting GE Extended Service. On a scale of 1 to 5, how easy is it go get help on a GE Extended Service problem?
~paycheck: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~paycheck: I'd give them a five out of five on communication.
GetHuman: And what about GE Extended Service's ability to quickly and effectively address your problem?
~paycheck: For that I would say four out of five.
GetHuman: And finally- any advice for other GE Extended Service customers?
~paycheck: Call them early in the day or late. Don't forget any personal or account information you might need for GE Extended Service to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~paycheck taken from his GE Extended Service customer service problem that occurred on November 7th, 2017.