GEICO: It took ** to get a human. It never offered r...
A GEICO customer review by GetHuman user ~goodnight from November 15th, 2017
Background on ~goodnight's case
GetHuman: ~goodnight - can you tell our other GEICO customers when your case took place?
~goodnight: Yes. It was morning, on November 11th.
GetHuman: Did you reach out to GEICO, and if so, how?
GetHuman: And which of these common GEICO customer issues best describes the reason you wanted to talk to them?
(Shows ~goodnight a list of common GEICO problems)
~goodnight: "Overcharge/Strange charge" was why I was trying to call.
~goodnight's review of GEICO customer service
GetHuman: So how would you sum up your experience for GetHuman's GEICO customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~goodnight: It took ** to get a human. It never offered renters info i has to click on emergency auto to get someone in renters.then h hold some more because it didn't show i had a policy so i pressed another numbers to get to a a human to pay on my policy i asked her *x what was the difference if i pay ** versus ***i save the * install fee no she says ** is due and *** is total balance due. In the *th tine asking about the fee she finally said yes u wouldn't pay the fee. Omg there has to b an easier way to pay. I don't have computer access at work to payonline which they kept telling u to do instead of waiting for them to answer. Horrible horrible ** minutes total of my break time at work which i went over *. Thanks gieco
GetHuman: Let's quantify your experience contacting GEICO. On a scale of 1 to 5, how easy is it go get help on a GEICO problem?
~goodnight: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~goodnight: I'd give them a five out of five on communication.
GetHuman: And what about GEICO's ability to quickly and effectively address your problem?
~goodnight: For that I would say three out of five.
GetHuman: And finally- any advice for other GEICO customers?
~goodnight: Call them early in the day or late. Don't forget any personal or account information you might need for GEICO to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~goodnight taken from his GEICO customer service problem that occurred on November 11th, 2017.