GM MasterCard: Extremely poor service. Faxed ** pages of docum...
A GM MasterCard customer review by GetHuman user ~disappointed customer from November 19th, 2017
Background on ~disappointed customer's case
GetHuman: ~disappointed customer - can you tell our other GM MasterCard customers when your case took place?
~disappointed customer: Yeah. It was evening, on November 16th.
GetHuman: Did you reach out to GM MasterCard, and if so, how?
GetHuman: And which of these common GM MasterCard customer issues best describes the reason you wanted to talk to them?
(Shows ~disappointed customer a list of common GM MasterCard problems)
~disappointed customer: "Complaint" was why I was trying to call.
~disappointed customer's review of GM MasterCard customer service
GetHuman: So how would you sum up your experience for GetHuman's GM MasterCard customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~disappointed customer: Extremely poor service. Faxed ** pages of documents * weeks ago and I called to follow up and was told the documents were never received and to fax them again. I did this and called to verify if the documents were received. I was told by a supervisor there is no way to confirm the receipt of the faxed documents and must wait another *-* weeks for processing assuming they were received. All I am requesting is a confirmation of the receipt of the fax. This should not be a difficult task but it is beyond the capability of Capital One Card Services.
GetHuman: Let's quantify your experience contacting GM MasterCard. On a scale of 1 to 5, how easy is it go get help on a GM MasterCard problem?
~disappointed customer: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~disappointed customer: I'd give them a four out of five on communication.
GetHuman: And what about GM MasterCard's ability to quickly and effectively address your problem?
~disappointed customer: For that I would say three out of five.
GetHuman: And finally- any advice for other GM MasterCard customers?
~disappointed customer: Call them early in the day or late. Don't forget any personal or account information you might need for GM MasterCard to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~disappointed customer taken from his GM MasterCard customer service problem that occurred on November 16th, 2017.