Gateway Computers: No one can reach gateway without warranty - if...
A Gateway Computers customer review by GetHuman user ~Gateway Support from November 15th, 2017
Background on ~Gateway Support 's case
GetHuman: ~Gateway Support - can you tell our other Gateway Computers customers when your case took place?
~Gateway Support : Yes. It was middle of the night, on November 7th.
GetHuman: Did you reach out to Gateway Computers, and if so, how?
GetHuman: And which of these common Gateway Computers customer issues best describes the reason you wanted to talk to them?
(Shows ~Gateway Support a list of common Gateway Computers problems)
~Gateway Support : "Where to buy" was why I was trying to call.
~Gateway Support 's review of Gateway Computers customer service
GetHuman: So how would you sum up your experience for GetHuman's Gateway Computers customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Gateway Support : No one can reach gateway without warranty - if in warranty contact ***.***.**** .... If you have software problem the number you have to call is ********** or ********** - its pay for support department
GetHuman: Let's quantify your experience contacting Gateway Computers. On a scale of 1 to 5, how easy is it go get help on a Gateway Computers problem?
~Gateway Support : I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Gateway Support : I'd give them a three out of five on communication.
GetHuman: And what about Gateway Computers's ability to quickly and effectively address your problem?
~Gateway Support : For that I would say one out of five.
GetHuman: And finally- any advice for other Gateway Computers customers?
~Gateway Support : Call them early in the day or late. Don't forget any personal or account information you might need for Gateway Computers to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Gateway Support taken from his Gateway Computers customer service problem that occurred on November 7th, 2017.