Geek Squad: "Cheat Squad" would be a more appropriate compa...
A Geek Squad customer review by GetHuman user ~jameskingsley from November 26th, 2017
Background on ~jameskingsley's case
GetHuman: ~jameskingsley - can you tell our other Geek Squad customers when your case took place?
~jameskingsley: Yeah. It was evening, on November 18th.
GetHuman: Did you reach out to Geek Squad, and if so, how?
GetHuman: And which of these common Geek Squad customer issues best describes the reason you wanted to talk to them?
(Shows ~jameskingsley a list of common Geek Squad problems)
~jameskingsley: "Refund a Charge" was why I was trying to call.
~jameskingsley's review of Geek Squad customer service
GetHuman: So how would you sum up your experience for GetHuman's Geek Squad customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jameskingsley: "Cheat Squad" would be a more appropriate company name. Seems the company's business model to "sell the $*** protection plan" and don't worry about the fall out if your skill set is subpar for making in house repairs*******. A simple task of installing a new hard drive on the HP laptop left for repair resulted in four missing screws on the underside. Plus the keyboard was not intact (hard to guess what spare parts may have ended up on the work table) and eight keys on the keyboard would not function. Upon return to the store to report the condition I was told "we are not authorized to open the case" *******The case had to be opened to install the hard drive******* Turns out, they lied to me and I never needed a new hard drive in the first place. They claimed I needed a new hard drive because they are not qualified to remove the malware or viruses that were on there in the first place. I had to find another company to get it cleaned up and fixed. I ended up finding SafePCFix based o
GetHuman: Let's quantify your experience contacting Geek Squad. On a scale of 1 to 5, how easy is it go get help on a Geek Squad problem?
~jameskingsley: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jameskingsley: I'd give them a two out of five on communication.
GetHuman: And what about Geek Squad's ability to quickly and effectively address your problem?
~jameskingsley: For that I would say one out of five.
GetHuman: And finally- any advice for other Geek Squad customers?
~jameskingsley: Call them early in the day or late. Don't forget any personal or account information you might need for Geek Squad to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jameskingsley taken from his Geek Squad customer service problem that occurred on November 18th, 2017.