Geek Squad: I am being billed for a service I do not want a...
A Geek Squad customer review by GetHuman user ~Frustrated from November 16th, 2017
Background on ~Frustrated's case
GetHuman: ~Frustrated - can you tell our other Geek Squad customers when your case took place?
~Frustrated: Yes. It was afternoon, on November 12th.
GetHuman: Did you reach out to Geek Squad, and if so, how?
GetHuman: And which of these common Geek Squad customer issues best describes the reason you wanted to talk to them?
(Shows ~Frustrated a list of common Geek Squad problems)
~Frustrated: "Track an Order" was why I was trying to call.
~Frustrated's review of Geek Squad customer service
GetHuman: So how would you sum up your experience for GetHuman's Geek Squad customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Frustrated: I am being billed for a service I do not want and have been trying to cancel a service I have never used and have no intention of using! Some how when I signed up for ATT U-Verse I got Geek Squad too.I don't want you! I have called Geek Squad Customer Service multiple times and been bounced around to several people who have promised to return calls but don't. What is with your customer service? Frankly, it is awful.
GetHuman: Let's quantify your experience contacting Geek Squad. On a scale of 1 to 5, how easy is it go get help on a Geek Squad problem?
~Frustrated: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Frustrated: I'd give them a two out of five on communication.
GetHuman: And what about Geek Squad's ability to quickly and effectively address your problem?
~Frustrated: For that I would say three out of five.
GetHuman: And finally- any advice for other Geek Squad customers?
~Frustrated: Call them early in the day or late. Don't forget any personal or account information you might need for Geek Squad to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Frustrated taken from his Geek Squad customer service problem that occurred on November 12th, 2017.