Geek Squad: It was the week before midterms and I had * sep...
A Geek Squad customer review by GetHuman user ~jasonk from November 1st, 2017
Background on ~jasonk's case
GetHuman: ~jasonk - can you tell our other Geek Squad customers when your case took place?
~jasonk: Yes I can. It was evening, on October 23rd.
GetHuman: Did you reach out to Geek Squad, and if so, how?
GetHuman: And which of these common Geek Squad customer issues best describes the reason you wanted to talk to them?
(Shows ~jasonk a list of common Geek Squad problems)
~jasonk: "Track an Order" was why I was trying to call.
~jasonk's review of Geek Squad customer service
GetHuman: So how would you sum up your experience for GetHuman's Geek Squad customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jasonk: It was the week before midterms and I had * separate assignments that I had to hand in. So while doing research I somehow got a virus. My laptop started to run slower and slower and I began to receive pop ups promising to enhance my manhood. Paranoia starts to set in when I realize I could lose all of my work and have to retake the entire term. I very quickly started looking for a repair service. I first called these guys at the geek squad and they said to bring it in to get it repaired. Once I took it in, they gave me the spiel and costs and everything. I agreed to it and left it there. I was supposed to pick it up the next day. When I walked in there at the agreed time, the computer was not ready and they said it would be an additional $*** for a hard drive replacement. I once again agreed and left it there, with the explicit promise that it would be ready in another day. Once again, next day, no computer. I went and picked it up, charged back my credit card charges and searched for
GetHuman: Let's quantify your experience contacting Geek Squad. On a scale of 1 to 5, how easy is it go get help on a Geek Squad problem?
~jasonk: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jasonk: I'd give them a three out of five on communication.
GetHuman: And what about Geek Squad's ability to quickly and effectively address your problem?
~jasonk: For that I would say two out of five.
GetHuman: And finally- any advice for other Geek Squad customers?
~jasonk: Call them early in the day or late. Don't forget any personal or account information you might need for Geek Squad to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jasonk taken from his Geek Squad customer service problem that occurred on October 23rd, 2017.