Geek Squad: She just took my info and didn't help with the...
A Geek Squad customer review by GetHuman user GetHuman-77906 from November 15th, 2017
Background on GetHuman-77906's case
GetHuman: GetHuman-77906 - can you tell our other Geek Squad customers when your case took place?
GetHuman-77906: Sure. It was afternoon, on November 10th.
GetHuman: Did you reach out to Geek Squad, and if so, how?
GetHuman: And which of these common Geek Squad customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-77906 a list of common Geek Squad problems)
GetHuman-77906: "Billing" was why I was trying to call.
GetHuman-77906's review of Geek Squad customer service
GetHuman: So how would you sum up your experience for GetHuman's Geek Squad customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-77906: She just took my info and didn't help with the problem at all. While she was taking my info I asked if could just go to the store instead and she said hold on and then made me wait * minutes and told me to go to the store
GetHuman: Let's quantify your experience contacting Geek Squad. On a scale of 1 to 5, how easy is it go get help on a Geek Squad problem?
GetHuman-77906: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-77906: I'd give them a three out of five on communication.
GetHuman: And what about Geek Squad's ability to quickly and effectively address your problem?
GetHuman-77906: For that I would say four out of five.
GetHuman: And finally- any advice for other Geek Squad customers?
GetHuman-77906: Call them early in the day or late. Don't forget any personal or account information you might need for Geek Squad to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-77906 taken from his Geek Squad customer service problem that occurred on November 10th, 2017.