Geek Squad: Maybe the geeks are okay with computers, but I...
A Geek Squad customer review by GetHuman user ~GeeksStink from October 28th, 2017
Background on ~GeeksStink's case
GetHuman: ~GeeksStink - can you tell our other Geek Squad customers when your case took place?
~GeeksStink: Yeah. It was morning, on October 24th.
GetHuman: Did you reach out to Geek Squad, and if so, how?
GetHuman: And which of these common Geek Squad customer issues best describes the reason you wanted to talk to them?
(Shows ~GeeksStink a list of common Geek Squad problems)
~GeeksStink: "Refund a Charge" was why I was trying to call.
~GeeksStink's review of Geek Squad customer service
GetHuman: So how would you sum up your experience for GetHuman's Geek Squad customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~GeeksStink: Maybe the geeks are okay with computers, but I'll never entrust mine to them after the ridiculous run-around I got with a vacuum cleaner repair. No one at the store answers the phone, they don't return messages, the Geek Squad folks take no initiative, no responsibility, and they lie. "Headquarters" in Minneapolis is as inept and unconcerned as the staff of teenagers and twenty-something manning the stores. My experience with Best Buy and the Geek Squad has assured that I will never buy another appliance - or anything else - from Best Buy a*k*a Loserville.
GetHuman: Let's quantify your experience contacting Geek Squad. On a scale of 1 to 5, how easy is it go get help on a Geek Squad problem?
~GeeksStink: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~GeeksStink: I'd give them a one out of five on communication.
GetHuman: And what about Geek Squad's ability to quickly and effectively address your problem?
~GeeksStink: For that I would say four out of five.
GetHuman: And finally- any advice for other Geek Squad customers?
~GeeksStink: Call them early in the day or late. Don't forget any personal or account information you might need for Geek Squad to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~GeeksStink taken from his Geek Squad customer service problem that occurred on October 24th, 2017.