General Motors: The GM bumper-to-bumper warranty doesn't amount...

A General Motors customer review by GetHuman user ~bparks1578 from November 20th, 2017

Background on ~bparks1578's case

GetHuman: ~bparks1578 - can you tell our other General Motors customers when your case took place?
~bparks1578: Sure. It was evening, on November 15th.
GetHuman: Did you reach out to General Motors, and if so, how?
~bparks1578: I used the 800-462-8782 number I found for on the GetHuman General Motors customer phone number page I was on: General Motors Customer Service Phone Number
GetHuman: And which of these common General Motors customer issues best describes the reason you wanted to talk to them?
(Shows ~bparks1578 a list of common General Motors problems)
~bparks1578: "Returns" was why I was trying to call.

~bparks1578's review of General Motors customer service

GetHuman: So how would you sum up your experience for GetHuman's General Motors customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bparks1578: The GM bumper-to-bumper warranty doesn't amount to a thing if there are people who work at the dealerships and at GM who arbitrarily and capriciously deem that any and all legitimate warranty items are due to an "accident" or to "abuse*misuse." When a piece of thin plastic cracks in -** below weather and "a part falls off" of a warrantied GM vehicle, that item should be covered pursuant to the GM bumper-to-bumper warranty. Period. No discussion. No debate. Valenti Chevrolet, in Mystic Connecticut, who is "disappointed" because I didn't purchase a car from them but at another dealership, because they were far too high in price, had recently took this tact with me. Perhaps a well placed call to Rob Valenti, their part owner, would insure that this unusual, bizarre treatment would never happen to me, or to anyone else ever again. This "accident" and * or "abuse * misues" ruse to be dismissive of real, legitimate warranty items is Fraudulent, meaning it is prosecutable in both a
GetHuman: Let's quantify your experience contacting General Motors. On a scale of 1 to 5, how easy is it go get help on a General Motors problem?
~bparks1578: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bparks1578: I'd give them a two out of five on communication.
GetHuman: And what about General Motors's ability to quickly and effectively address your problem?
~bparks1578: For that I would say one out of five.
GetHuman: And finally- any advice for other General Motors customers?
~bparks1578: Call them early in the day or late. Don't forget any personal or account information you might need for General Motors to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bparks1578 taken from his General Motors customer service problem that occurred on November 15th, 2017.

General Motors

2.50 of 5 stars | 39 reviews

~bparks1578's General Motors Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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