General Motors: My daughters engine compartment had a fire befo...
A General Motors customer review by GetHuman user ~Larry from November 16th, 2017
Background on ~Larry's case
GetHuman: ~Larry - can you tell our other General Motors customers when your case took place?
~Larry: Yes. It was middle of the night, on November 13th.
GetHuman: Did you reach out to General Motors, and if so, how?
GetHuman: And which of these common General Motors customer issues best describes the reason you wanted to talk to them?
(Shows ~Larry a list of common General Motors problems)
~Larry: "Repair" was why I was trying to call.
~Larry's review of General Motors customer service
GetHuman: So how would you sum up your experience for GetHuman's General Motors customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Larry: My daughters engine compartment had a fire before receiving the recall notice. Stuck with out a car in the middle of corn fields. waiting to see there response and if they will fix? Time will tell. The GM dealership in Renville,MN does not even have a tow truck let alone experience in this type of issue. Could not get his GM representitive to call him back. New this was not going to get solved waiting for them. So far dealing with GM Direct was positive. Larry
GetHuman: Let's quantify your experience contacting General Motors. On a scale of 1 to 5, how easy is it go get help on a General Motors problem?
~Larry: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Larry: I'd give them a five out of five on communication.
GetHuman: And what about General Motors's ability to quickly and effectively address your problem?
~Larry: For that I would say five out of five.
GetHuman: And finally- any advice for other General Motors customers?
~Larry: Call them early in the day or late. Don't forget any personal or account information you might need for General Motors to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Larry taken from his General Motors customer service problem that occurred on November 13th, 2017.